Frequently Asked Questions

Riteway Online is the most efficient way to purchase groceries online prior to your arrival in the BVI. We offer a large selection of items to choose from and they can be delivered to your specified on-island location.

Your grocery list will be handpicked and packed carefully by our trained staff who will only choose the very best from our high quality selections. It is as if you were shopping yourself.

For ease of navigation we limited the number of products displayed on the site but we have many more available. If you do not see a product you would like to order, please add it to the comment box at checkout and we will add it to your order or contact you if it cannot be provided.

On occasion an item ordered may not be available so we replace the item with a suitable substitute. In the case of items sold by the pound we do our best to choose items that are as close to the required weight as possible.

To change or cancel an order you’ve already submitted, please contact us via email: provisioning@rtwbvi.com or call us at (284) 347-1186 or (284) 347-1188 Monday to Saturday 8am to 5pm(Atlantic Time - we do not use daylight savings time). If your plans have changed and you will not be purchasing the items ordered please notify us of your cancellation as soon as possible but no later than 24 hours prior to delivery.

You can place your order offline by downloading our shopping list, or order one of our group packages specially designed to meet your provisioning needs. You may submit your order by email: provisioning@rtwbvi.com or by fax: (284) 494-7460.

If you started an order prior to November 1st, 2011 but did not complete it, the order may have been removed. We upgraded the website on that date and performed a periodic clean-up of incomplete orders, there were a great many, the assumption we had to make was that if payment was not made the orders were not being placed. We apologize for any inconvenience this may have caused. To place an order, browse the site and add items to your shopping cart. If you are not ready to complete the order, login to your account so your cart is saved and the items will be in your cart on your next login.

There is no delivery charge to Marinas in Tortola. Deliveries to our sister islands must be made by commercial ferry. Rite Way does not add any charges for this, however the ferry companies do. The rate per box (approx. 14" x 18" x 11") is as follows: Virgin Gorda @ 3.00 per box Anegada @5.00 per box. For delivery to any other island in the BVI, please contact the Provisioning Department to make arrangements.

We accept Visa, Discover, American Express, and MasterCard.

Yes. We require a credit card as a payment guarantee to set-up the account with Riteway Online. We accept Visa, Discover, and MasterCard.

There are a few reasons why you may notice a difference, these include: 1. Substituted items may have a different price from the original item which is unavailable. 2. Item prices may have changed between the date your order was placed and the date it was delivered. 3. Variations may also occur on items sold by weight because often items don’t total the exact weight ordered.

1. Use the product category links at the bottom of the screen or use the Provisioning tab to display products. 2. Make a selection by clicking on the Add to Cart button. 3. Your items will be placed in your shopping cart and can be reviewed or revised at any time. 4. When you are finished making selections proceed to "Check Out" and complete the payment and delivery steps.

You should order at least 48 hours prior to delivery to ensure you can choose the delivery date and time you require.

One of our valuable crew members piloting a delivery van displaying the RiteWay logo will ensure that you receive your order in perfect condition.

That is preferred, however we can deliver the order once someone is at the address, or in the case of yachts, you can make arrangements with the marina’s office to hold your delivery.

For your convenience, we accept orders 24 hours a day 7 days a week.

Any yacht or villa in Tortola, Anegada, or Virgin Gorda. You may also choose to pick-up your order at any of our locations.

On the shopping cart page, you can adjust the quantity you wish to order by overwriting the value in this field, when completed you must click the recalculate button located at the end of the list to ensure that your new value is added to the order and the line item and order total are recalculated. If you’ve decided against purchasing a particular item, simply click the delete button to remove it from your shopping cart. Note, once your order is placed you will not be able to make changes to it.

There are a number of items sold by the pound; we’ve tried to include a description of these items where possible to guide your selection. In the case of the tomatoes you could order ½ pound since about 4 tomatoes equal a pound and you only want 2. We will make every effort to select tomatoes that will be as close to ½ pound as possible.

You can place your order offline by downloading our shopping list, or order one of our group packages specially designed to meet your provisioning needs. You may submit your order by email: provisioning@rtwbvi.com or by fax: (284) 494-7460.

You may contact our Customer Service department at 284-347-1186 or fax us at 284-494-7460. Our office hours are 8am to 5pm (Atlantic time with no daylight savings time) Monday through Saturday.

Yes. Your credit card information is encrypted to ensure that it cannot be read as it travels over the Internet.

It is the policy of Riteway that customer information is private and it is only used for the purpose of completing the transaction, and occasionally to send you a survey to give us feedback regarding our service. Your information will not be sold or shared with anyone outside of Riteway for the purpose of solicitation.

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