Frequently Asked Questions

Riteway Online is the most efficient way to purchase groceries online prior to your arrival in the BVI. We offer a large selection of items to choose from and they can be delivered to your specified on-island location.

Your grocery list will be handpicked and packed carefully by our trained staff who will only choose the very best from our high quality selections. It is as if you were shopping yourself.

For ease of navigation we limited the number of products displayed on the site but we have many more available. If you do not see a product you would like to order, please add it to the comment box at checkout and we will add it to your order or contact you if it cannot be provided.

You can place your order offline by downloading our shopping list, or order one of our group packages specially designed to meet your provisioning needs. You may submit your order by email: provisioning@rtwbvi.com or by fax: (284) 494-7460.

To change or cancel an order you’ve already submitted, please contact us via email: provisioning@rtwbvi.com or call us at (284) 347-1188 or (284) 340-5954 Monday to Saturday 8am to 5pm(Atlantic Time - we do not use daylight savings time). If your plans have changed and you will not be purchasing the items ordered please notify us of your cancellation as soon as possible but no later than 24 hours prior to delivery.

If you forget your password, you can reset it by navigating to the login screen, click on the 'Log In' link in the top right hand corner of the banner picture. Below the 'Login' button click the link 'Forgot Password', enter your email address and click 'Reset my password'. An email will be sent to you with a link to reset your password.

Although we are the British Virgin Islands we use US currency.

On occasion an item ordered may not be available so we replace the item with a suitable substitute. (Note: Out of stock items will be substituted unless otherwise noted in the order comments). In the case of items sold by the pound we do our best to choose items that are as close to the required weight as possible.

Orders will only be delivered during the hours of 8:00am and 6:00pm, daily

• New Year's Day (1st January 2019)
• H.L. Stoutt Birthday (4th March 2019)
• Commonwealth Day (11th March 2019)
• Good Friday (19th April 2019)
• Easter Monday (22nd April 2019)
• Sovereign's Birthday (7th June 2019)
• Whit Monday (10th June 2019)
• Territory Day (1st July 2019)
• Emancipation Festival (5th – 7th August 2019)
• St. Ursula’s Day (21st October 2019)
• Christmas Day (25th December 2019)
• Boxing Day (26th December 2019)

Due to the effects of Covid-19 and for the protection of our Customers and Employees, RTW is not accepting returns on any merchandise in any of our stores.

Yes. We require a credit card as a payment guarantee to set-up the account with Riteway Online. We accept Visa, American Express, and MasterCard.

We accept Visa, American Express, and MasterCard.

On Tortola, there is free delivery on orders greater than $150.00, however orders less than $150.00 incur a $25.00 delivery fee. Deliveries to our sister islands must be made by commercial ferry. Rite Way does not add any charges for this, however the ferry companies do. The rate per box (approx. 14" x 18" x 11") is as follows: Virgin Gorda @ 3.00 per box Anegada @5.00 per box. For delivery to any other island in the BVI, please contact the Provisioning Department to make arrangements.

Although we are the British Virgin Islands, we use US currency.

There are a few reasons why you may notice a difference, these include:

1. Substituted items may have a different price from the original item which is unavailable.
2. Item prices may have changed between the date your order was placed and the date it was delivered.
3. Variations may also occur on items sold by weight because often items don’t total the exact weight ordered.

1. Use the product category links at the bottom of the screen or use the Provisioning tab to display products. 2. Make a selection by clicking on the Add to Cart button. 3. Your items will be placed in your shopping cart and can be reviewed or revised at any time. 4. When you are finished making selections proceed to "Check Out" and complete the payment and delivery steps.

Yes! After you login, go to My Account, you will see your previous orders listed there. You can either browse a previous order and then click ‘Place Another Order’ or click the ‘Add to cart’ link next to the order. The items from the order that are still active on the site will be added to your shopping cart, you will receive a message regarding any items that have been removed from the site and you can browse the product categories for replacements. You can also add or remove items from your cart before proceeding to checkout. NOTE: your billing and delivery address information from the previous order will automatically be populated as you go through the check-out process, please make changes where needed.

That is preferred, however we can deliver the order once someone is at the address, or in the case of yachts, you can make arrangements with the marina’s office to hold your delivery.

Any yacht or villa in Tortola, Anegada, or Virgin Gorda. You may also choose to pick-up your order at any of our locations.

On the shopping cart page, you can adjust the quantity you wish to order by overwriting the value in this field, when completed you must click the recalculate button located at the end of the list to ensure that your new value is added to the order and the line item and order total are recalculated. If you’ve decided against purchasing a particular item, simply click the delete button to remove it from your shopping cart. Note, once your order is placed you will not be able to make changes to it.

You should order at least 72 hours prior to delivery to ensure you can choose the delivery date and time you require.

There are a number of items sold by the pound; we’ve tried to include a description of these items where possible to guide your selection. In the case of the tomatoes you could order ½ pound since about 4 tomatoes equal a pound and you only want 2. We will make every effort to select tomatoes that will be as close to ½ pound as possible.

One of our valuable crew members piloting a delivery van displaying the RiteWay logo will ensure that you receive your order in perfect condition.

For your convenience, we accept orders 24 hours a day 7 days a week.

You can fill your order offline by downloading one of our group packages specially designed to meet your provisioning needs. Once completed you may submit your order by email: provisioning@rtwbvi.com or by fax: (284) 494-7460.

You may contact our Customer Service department at 284-347-1188 or (284) 340-5954 or fax us at 284-494-7460. Our office hours are 8am to 5pm (Atlantic time with no daylight savings time) Monday through Saturday.

Yes. Your credit card information is encrypted to ensure that it cannot be read as it travels over the Internet.

It is the policy of Riteway that customer information is private and it is only used for the purpose of completing the transaction, and occasionally to send you a survey to give us feedback regarding our service. Your information will not be sold or shared with anyone outside of Riteway for the purpose of solicitation.

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