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Frequently Asked Questions

What is Riteway On-Line shopping?
Riteway On-Line is the most efficient way to purchase groceries on-line before you even reach the BVI. We offer a large selection of items to choose from which can be delivered to your specified on island location.
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How does it work?
Simply go to the product category and make your selections. Your items will be placed in your shopping cart and can be reviewed or revised at any time. When you have completed your order proceed to "Check Out" and fill in the payment and delivery forms. It's That easy!
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When can I place order with Riteway On-Line?
For your convenience, we accept orders 24 hours a day.
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Can I trust that the produce will be the freshest possible?
Your grocery list will be hand picked and packed carefully by our trained staff who will only choose the very best from our high quality selection. It is as if you were shopping yourself.
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How far ahead do I have to order?
You must order at least 48 hours prior to delivery date. We recommend two days notice but can accept orders up to 4 weeks ahead of time.
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Who will deliver my groceries?
When your order has been chosen, our delivery vans and crew will ensure that you receive your order in perfect condition.
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Do I need to be at the villa or on the yacht to take delivery?
That is preferred, however once someone is at the said address, we can drop off the delivery, or in the case of the yachts, arrangements can be made for the Marina’s office to hold your delivery.
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Do I need a credit card to place an order with Riteway On-Line?
Yes. We require a credit card as a payment guarantee to set up the account with Riteway On-Line. You may, however, pay for your order by cash or travelers checks at time of delivery (sorry, no US cheques, due to the length of clearing time). We accept Visa, American Express and MasterCard.
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Is it safe to use my credit card to purchase groceries from Riteway On-Line?
Yes. Your credit card information is encrypted to ensure that it cannot be read as it travels over the Internet.
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How do I speak person to person to someone at Riteway?
You may contact our customer services department on 284 494 2263 or fax us on 284 494 2222. Our office hours are 8am to 5pm Monday through Friday (We are on Atlantic time and do not have daylight savings time)
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