RTW About Us

	Table of Contents - Click on a question to see the answer.
	What is Riteway On-Line shopping? How does it work? How far ahead do I have to order? Can I trust that the produce will be the freshest possible? Who will deliver my groceries? Do I need to be at the villa/on the yacht to take delivery? Do I need a credit card to place an order with Riteway on-line? Is it safe to use my credit card to purchase groceries from Riteway on-line. How do I speak person to person to someone at Riteway? Do you have a question about an order? Do you need your account information? Are you having any technical problems while shopping? Do you have any general comments? Do you have any suggestions about the web-site?
	What is Riteway On-Line shopping? Riteway On-Line is the most efficient way to purchase groceries on-line before you even reach the BVI. We offer everything that is available in our supermarket at supermarket prices. All you pay extra is a service charge of $25. Back to top How does it work? Until our shopping cart is complete, we ask that you go to our provisioning page, print out a full copy of the provisioning list, fill it in and fax it to us remembering to choose a delivery time and destination. Back to top When can I place order with Riteway On-Line? For your convenience, we accept orders 24 hours a day by fax. Back to top Can I trust that the produce will be the freshest possible? Your grocery list will be hand picked and packed carefully by our trained staff who will only choose the very best. It is as if you were shopping yourself. Back to top How far ahead do I have to order? You must order at least 48 hours prior to delivery date. We recommend two days notice but can accept orders up to 2 weeks ahead of time. Back to top Who will deliver my groceries? When your order has been chosen, our delivery vans and crew will ensure that you receive your order in perfect condition. Back to top Do I need to be at the villa/on the yacht to take delivery? So long as someone is home, we can drop off the delivery, or in case of the yachts, arrangements can be made for the marina’s office to hold your delivery. Back to top Do I need a credit card to place an order with Riteway On-Line? Yes. We require a credit card as a payment guarantee to set up the account with Riteway On-Line. You may, however, pay for your order by cash or travelers checks at time of delivery (sorry, no US cheques, due to the length of clearing time). We accept Visa, American Express and Mastercard. Back to top Is it safe to use my credit card to purchase groceries from Riteway On-Line? Yes. Your credit card information is encrypted to ensure that it cannot be read as it travels over the Internet. Back to top How do I speak person to person to someone at Riteway? You may contact our customer services department on 284 494 2263 or fax us on 284 494 2222. Our office hours are 8am to 5pm Monday through Friday (We are on Atlantic time and do not have daylight saving) Go to our departmental contact list home I about I locations I customer service I provisioning I faq's I news I e-mail Designed by Coconut Graphix info@coconutgraphix.com